Privacy Policy
How Janani Travals collects, uses, and protects reader information.
How We Protect Your Data
Secure Data
Your details are stored in secure servers
Encrypted Transmission
All data is transmitted securely with industry-standard protocols
Backup Daily
We back up your data daily to prevent any data loss
Information We Collect
We collect personal and technical information when you use our website or services:
- Personal Details: Name, email address, phone number, and billing details.
- Document Details: Driver's license number (if applicable) and other identification documents.
- Booking details: Pickup location, drop location, dates, times, vehicle preferences, and package details.
- Travel History: Past trips, routes taken, and driver feedback.
- Payment Information: Payment method, transaction ID, and billing address (we do not store credit card details).
- Communication History: Emails, chat logs, and customer support messages.
- Device data: IP address, browser type, operating system, and device identifiers.
- Cookies: We use cookies for essential website functions, preferences, and aggregate measurement.
How We Use Data
We use personal information only for specific business purposes:
| Purpose | Description |
|---|---|
| Billing & Payment | Processing payments, deposit refunds, and invoicing. |
| Customer Support | Responding to inquiries, booking updates, and requests. |
| Service Improvement | Analyzing usage patterns to improve website performance. |
| Legal Compliance | Complying with regulatory requirements and tax laws. |
| Security | Detecting fraud, spam, and unauthorized site access. |
Security Practices
We implement modern technical and organizational safeguards to protect your information. Data transmitted between your browser and our servers is encrypted using Secure Sockets Layer (SSL) protocols. Access is restricted to authorized personnel only.
Your Choices & Rights
You have rights regarding your personal details. You can request access, corrections, or deletion of your information. You can manage newsletter subscriptions using the unsubscribe link. Cookies can be managed through browser settings.
Data Retention
We retain personal details only as long as necessary to fulfill booking services, comply with legal obligations, or resolve disputes. Once no longer required, data is securely deleted or anonymized.
Have a Privacy Concern?
If you have questions about how we handle your data, our support team is here to help.